Ring them up I'll post contact detail's if required, when your put through get the name and employee number/service number, then quote an Isupport reference and tell them that your lawyer has suggested one final attempt before you iniate legal action against them. They may put you on hold at this point, however when however comes back ask if you can speek to their line manager(this may be called the back office) and get the name/service number of the line manager again telling them that if this attempt fails you will begin legal action against them(stressing that the person you talk to will be included on the court papers).
Because you now have names and numbers they'll be more willing to help since they belive the legal action will be taken directly against them.
Because of the snaggs the navy has encountered there is now talk of putting some service personel in there to stop the feed of s**t comeing back from the idiots in glasgow.
How this helps
Dodger